Member Splash ACCOUNT SETUP & FAQ

**** AHSTC LOGIN PAGE: https://andersonhills.membersplash.com

Tip: Bookmark this Member Splash login page for easy access later. 

FOR MEMBERS WHO ALREADY HAVE THEIR ACCOUNT SETUP: 

You should be able to login using the same information from last Season, as this information was saved and carried over from this Season. If you need to make any edit any details like adding email addresses or changing mailing addresses, photos, etc, you will be able to do this directly in the system once you've logged in. If you need to ADD anyone to your account, you will need to reach out ahstclub.membership@gmail.com to request help. If you do not know your Summer babysitter/nanny at this time, you are welcome to reach out to update this information later as well. 

* IF YOU DO NOT REMEMBER YOUR PASSWORD, click the “password reset link” in the login page box and you will be prompted to quickly reset this, direct in the system. If you try this and need further assistance, please email our Membership Director, Carmel @ ahstclub.membership@gmail.com. Please allow 48 hours for a response.

FOR NEW MEMBERS WHO NEED TO SETUP THEIR ACCOUT:

STEP #1 : LOGIN HERE → https://andersonhills.membersplash.com

* YOUR USERNAME IS → the primary member's email address (example: alexpkeaton@fakeemail.com). And if that is not found, you can try: yourlastname_address# (example: keaton_address#). Note: the primary member's email address is what everyone under your account will use to login...even if there are multiple email addresses under your account, it is the primary member's address that is used for login. Any other addresses under your account will receive Club emails.     

* YOUR TEMPORARY PASSWORD IS → andersonhills  

STEP #2 : Complete Your Account Setup

Add your street address (match what's associated with your credit card), add email address(es) and add an emergency contact. Also, review to make sure all other information imported under your account is up-to-date and correct.   

STEP #3 : Add Children / Dependents

IF YOU HAVE A FAMILY MEMBERSHIP, YOU MUST ADD YOUR CHILDREN + BABYSITTER (if applicable) TO YOUR ACCOUNT BEFORE YOU PAY DUES. This info is what we will use for check-in at the Club, so you'll want to make sure all of your dependents are listed under your account and as paid. You can do this easily, by clicking "Add Members". If you do not have your Summer babysitter / nanny lined-up at this time, you will be able to contact us later to add this information.   

IMPORTANT / PLEASE NOTE: an individual or child listed under your account (aside from a nanny or babysitter) MUST have the same permanent address as you. We will be reviewing and approving all dependents input into the system, for every account. Any fraudulent information supplied regarding your Membership / Dependents will be immediate grounds for revoking of your Membership. Should you have ANY questions about this step, please reach out to: ahstclub.membership@gmail.com.  Please allow 48 hours for a response.

Your babysitter/nanny may only come to the club with the children/dependents when you and the other adult/parent on your account is not present.  If your babysitter comes with you, you must use a guest pass. This is only permitted twice per month, and is not permitted on holidays or excluded events.

STEP #4 : Add Photos 

Everyone MUST have a Photo ID for check-in --> including babysitter/Nanny. If you prefer to skip this step and come back into the system later to add photos, no problem. But photos must be uploaded before Season Opening (and to qualify for the first 50 to receive a free guest pass). To add a photo, hit EDIT next to the individual and then hit the CLICK TO UPLOAD IMAGE. Please use a CLOSE UP head shot. See below for tips. 

STEP #5 : Pay Dues 

Again, make sure all of your dependents (children/babysitter) are added to your account BEFORE you pay your dues. To pay, click the BIG RED BANNER at the top of your login page. Or toggle to the "Payments" bar under your account profile.  

TIP: there is a TINY, LITTLE ROUND CIRCLE next to "Credit/Debit" that you need to click, before it will allow you to pay. It's easily missed and will give you an error message if it is not clicked. 

***** TIPS AND DETAILS *****

PASSWORD SETUP: 

Every paid Member will receive a temporary password when the system is rolled out. You will see a reminder when you log in that you are using a default/temporary password. You'll want to update your password to something secure and store it somewhere. 

If you ever lose your password, you can click the “password reset link” found on the login page. This requires a valid email address on file. You can store one email address per adult member by clicking the edit icon next to their name on the account management screen. 

ADDING MEMBERS: 

If you have a Family Membership, you will need to add ALL CHILDREN/DEPENDENTS to your Account BEFORE YOU PAY YOUR DUES, so that all Members show up in the system as paid. You can do this easily, by clicking "Add Members". This list is what we will use for check-in at the Club, so you'll want to make sure all of your children are listed under your account. 

This is also where and how you will add your babysitter or nanny's name & photo (if applicable). 

TIP : if you do not have your Summer Babysitter / Nanny lined up at this time, no worries. You can always contact us later to add this information. 

A Member listed under your account (aside from a nanny or babysitter) MUST have the same permanent address as you. We will be reviewing and approving all information that is input for dependents. Any fraudulent information supplied regarding your Membership / Dependents will be immediate grounds for revoking of your Membership. Should you have ANY questions about this step, please reach out to: ahstclub.membership@gmail.com. 

ADDING PHOTOS: 

Photo ID's are mandatory for check-in this Season. To add a photo, hit EDIT next to the individual under the account, then the CLICK TO UPLOAD IMAGE icon. From there, you can drag a jpg into the circle or upload a jpg from your desktop. 

A jpeg sized at 300x400 is recommended. If you get a "spinning" icon when you go to upload, it is likely that the image you're using is not the correct size or format. You can use this free online tool to resize images called Adobe Creative Cloud. 

Once the image is loaded, you can use the + and - tools to ZOOM IN on the image. We ask that you provide a CROPPED PHOTO for the ID's. 

PAYING YOUR DUES: 

We are thrilled to continue to accept online payments that make paying dues quick and easy! To do so, click on the BIG RED BANNER on the top of your Account Page. 

There is a VERY TINY CIRCLE on the right of the "Credit/Debit" option that must be clicked in order to bring you to the next screen. 

Credit/Debit Cards Accepted - to pay, enter your card number, expiration date and CVV.  IMPORTANT: Make sure that the address under your account matches the address that is associated with your credit card. You will receive an email confirmation once the payment is received. You can also log back into your Account and click on “Payment History” to see the transaction at any time.  

Guest Passes - we are now offering the option to purchase guest passes ahead of time, in bulk and digitally! Each guest pass you purchase will add a guest credit under your account, which you can use at check-in. You can review your guest credit balance at any time, by logging into your account. We will also still accept cash at the gate, should you prefer to purchase that way. Please notes that restrictions on the use of guest passes may apply. Guest passes may not be used on holidays and some holiday weekends.

You can always check status of payments received and/or see any unpaid bills by toggling to the "Payments" bar under your account profile.  

DELETING A MEMBER:

Click DELETE next to each member name, and then press "delete".  

EDITING MEMBERS INFORMATION: 

Click EDIT next to each member's name to edit phone, email, member type and/or date of birth. 

CLUB EMAILS: 

We are a strictly "paperless" Club and therefor all important Club communications are sent via email. Every email address you enter and save under your account will receive our Club emails via MailChimp (beginning in March 2022). If any adult in your family would like to receive Club emails moving forward, please make sure the addresses are current. 

For anyone with a Gmail account, be sure to check your Promotions and Spam folders, as sometime our Club emails get saved there. You can save the address ahstclub.communications@gmail.com in your contacts to help avoid this. 

EDITING YOUR ACCOUNT INFORMATION:

You can change your username here, change the billing contact and update your address under your account at any time. ** IMPORTANT: Make sure the mailing address you have listed under your account, is the same which is associated with your credit card. 

EMERGENCY CONTACT: 

To add an emergency contact under your account, click EDIT next to emergency contact info and add the correct info.